Last updated: November 28, 2024
1. Information We Collect
Personal Information
We collect information you provide directly to us, such as:
- Account information (name, email address, phone number)
- Payment information (processed securely through our payment processors)
- Profile information and preferences
- Communications with our support team
Location Data
To provide our route planning and navigation services, we may collect:
- GPS location data when you use our service
- Route preferences and frequently visited locations
- Real-time traffic and navigation data
Usage Information
We automatically collect information about how you use our service:
- Device information (device type, operating system, browser type)
- Log data (IP address, access times, pages viewed)
- App usage analytics and performance metrics
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our navigation services
- Process payments and manage your account
- Personalize your experience and route recommendations
- Send you important updates and notifications
- Provide customer support and respond to inquiries
- Analyze usage patterns to improve our service
- Comply with legal obligations and protect our rights
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who help us operate our service (e.g., payment processors, cloud hosting providers)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly agree to share your information
4. Data Security
We implement appropriate security measures to protect your information:
- 256-bit SSL encryption for all data transmission
- Secure data centers with industry-standard protections
- Regular security audits and vulnerability assessments
- Limited access to personal information on a need-to-know basis
- Secure authentication and authorization protocols
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a structured, machine-readable format
- Opt-out: Unsubscribe from marketing communications
- Location Services: Control location data collection through your device settings
To exercise these rights, contact us at privacy@xroute.com.
6. Cookies and Tracking
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Improve website performance and user experience
- Analyze usage patterns and traffic
- Provide personalized content and recommendations
You can control cookie settings through your browser preferences. Disabling cookies may limit some functionality of our service.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Improve our services
When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.
8. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable data protection laws.
9. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete such information immediately.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Displaying a notice in our app
Your continued use of our service after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us: